These guys have been around for more than ten years for a reason! The driving motivation behind this shop isn't the customer's wallet but the customer's trust and loyalty, and they earn it big time. I don't know a lot about bikes, but I do know customer service. They've never talked down to me. On the contrary, they always take the time to explain the problem and give me all my options without making me feel like I'm taking a class or being lectured by my parent.